Quelles sont les missions ?

The main missions of the Metro Operations Director, will be to ensure that every day the service we provide is safe, punctual and delivered with the highest standards of operational excellence and customer service.



* Develop and implement an operational excellence strategy that ensures that Keolis operates at world class safety levels for employees and passengers
* Ensure all operations plans are established to deliver the highest standards of safety, reliability and customer satisfaction including: planned disruptions, unplanned disruptions, seasonal plans
* Enhance the passenger experience through developing a deep and strong customer service ethos throughout the organization where all employees 'think like a passenger'
* Deliver consistently excellent operational performance through the implementation of sound operating processes, an appropriate operational plan, well designed & effectively resourced organization, effective management of network changes, disruption & seasonal events
* Ensure the appropriate operational performance monitoring is in-place, opportunities for improvement identified and relevant plans in place to enable continuous improvement of customer experience
* Establish proactive and predictive trend analytics to enable early identification of potential/emerging operational issues and their avoidance/ early resolution
* Positively influence Keolis reputation through excellent stakeholder relationships
* Represent Keolis at industry events in order to enhance organizational reputation
* Role model leadership to the organization through exemplary behaviors and demonstration of organizational values
* Improve manager-employee relationships through effective management in accordance with organizational leadership principles

Lire la suite

Quel est le profil idéal ?

Profil

The Metro Operations Director needs to:

* Have minimum 15 years' experience as a Director of Operations in a metro / light rail operation
* Understand a complex railway operations and the key disciplines required to deliver operational excellence
* Have experience at Executive level within a complex railway organization
* Have experience of successfully implementing change in a difficult environment
* Have experience of managing a senior team with operational/safety accountabilities within a large organization
* Have experience of successfully influencing organizational culture and raising capability through a systemic approach
* Have the ability to represent Keolis as a credible ambassador to regulatory bodies, the client and senior stakeholders
* Be fluent in English
* Have leadership qualities of the highest standards, be able to interact effectively with all levels of the organization and create/lead a high performing senior management team
* Key personal traits : Forward thinking, proactive, resilient, sound judgement, innovative, driven by a relentless pursuit of excellence
* Have the ability to influence wider organizational culture through systemic, sustainable approaches

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Implanté dans 16 pays, Keolis transporte chaque année 3,3 milliards de voyageurs sur différents réseaux notamment à Lyon, Melbourne, Boston, Rennes, Cardiff, Hyderabad...
Leader mondial de l'exploitation de métro automatique et de tramway, Keolis s'appuie sur une politique d'innovation avec l'ensemble de ses partenaires et filiales - Cykleo, Effia, Keolis Santé, Kisio
* pour développer de nouvelles offres de mobilité partagée créatives et novatrices : trains, bus et cars, trolley bus, VTC collectifs, navettes fluviales et maritimes, vélo en libre-service, auto partage, navette autonome et téléphérique urbain.Keolis est le partenaire des décideurs publics qui souhaitent faire de la mobilité partagée un levier d'attractivité et de vitalité pour leurs territoires. En France, Keolis est leader français du transport de personnes à mobilité réduite,  n°1 du transport sanitaire et n°2 du stationnement grâce à sa filiale EFFIA.

Filiale à 70% de la SNCF et à 30% par la CDPQ (Caisse de Dépôt et Placement du Québec) , le Groupe compte 65 000 collaborateurs dans le monde et a réalisé un chiffre d'affaires de 5,9 milliards d'euros en 2018 en croissance de 9.9% (54% réalisés en France).

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