Quelles sont les missions ?

You will be part of the digital and client services team and responsible for providing clients and Private Bankers with online banking support. You will work closely with Private Bankers, Private Bank Executives and Operations to support clients' requests. Your main responsibilities will be as follows:
* Assisting Private Bankers with clients' online registration and providing phone support to online banking users including first connexion and navigation guidance, incident identification, analysis and troubleshooting in an attempt to solve the issue within a reasonable timeframe,    
* Being able to identify any high severity and multiple user issues and escalate them and ensuring tasks are completed to user's satisfaction or escalated where appropriate,    
* Promoting the online services by presenting the online platform and its functionalities to clients and Private Bankers upon request,    
* Ensuring that the client receives the highest possible standard of service and delivering of expert online banking service to clients using multi-channel communications options, including telephone and email,    
* Identifying accurately, all clients adhering to policy and customer due diligence regulations,    
* Being point of contact for clients who enquire about online banking, demonstrating ownership of all client queries and ensuring proper escalations are taking place and being pro-active in achieving set personal/departmental targets.

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Quel est le profil idéal ?

You have proven knowledge of private banking, as well as broad experience of delivering an excellent level of service to clients.
You have experience of working with high net worth clients via remote delivery channels.
You are structured. You have a good understanding of private client banking propositions and knowledge of internal and external legislation (data protection, money laundering and customer due diligence).
You also have a strong level of computer literacy and proficient keyboard skills, as these are both essential skills for this role.

Conditions et Avantages


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Voir les 244 offres de MICHAEL PAGE

Our client, a private bank in Monaco, is looking for a Client Service Executive to join their team.
Do you want to have a new challenge?
Do not hesitate to have a look on this opportunity.

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Année de création


Age moyen

35 ans

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